Maximizing Return From Customers Who Declined Services

If you have a Hunter inspection system such as Quick Check Drive there is a powerful marketing tool available now.

How it works:

• We add Hunter Diagnostic data feeds (declined services) to your customer database
• Adding Hunter Diagnostic data definitively shows the customer has declined the service because it was not on the invoice
• Your customers are reached immediately with personalized direct mail and/or email highlighting declined services from their last visit
• Providing creative and digital print personalization to illustrate the exact service declined while you make relevant offers

Why it works:

• Customers that decline services represent a unique follow up opportunity because they are still in Time of Need
  • Targeting customers based on a real need is a huge improvement over suspected Time of Need based on predictability algorithms
• As a result, these customers respond to declined services offers better than any other form of communication
  • Research clearly demonstrates this
  • Request our Case Study and find out how
• Closing the gap, reaching customers with a declined services reminder generates:
  • Significantly increased response
  • More purchases of the declined service(s)
  • Larger invoice amounts because you sell more than just the declined services
  • Superior return on investment versus retention reminders

Creative Linked to Timely Data: